Shipping, Payment and Terms of Service

RETURNS & EXCHANGES

Custom-tailored corsets are not be exchanged or refunded. If you are unpleased with your corset, please contact me – we will discuss the problem and find a solution.

I am not responsible for fitting problems due to inaccurate measurements, weight gain/loss, pregnancy, or other body changes. The customer is fully responsible for the quality of self-taken measurements. If you are not sure that you will take the measurements correctly, you can order the remote mock-up fitting service. 

All corsets images represented at the Nemuro Corsets atelier website are shown as an example. Cut lines may vary slightly depending on the shape of the customer’s body.

No full refund is possible if you decide to cancel an order after payment. 10% to 50% will be kept to compensate taxes or materials purchased for your order even if I haven't started making item.

PAYMENT

For international orders I accept PayPal payments only. All orders are protected by Paypal policies and conditions.

Website prices are in USD.

I do not incur local taxes. Customers are responsible for paying any sales or duty fees incurred at customs in their country. In some countries these can be as much as 40% of the item price, so please familiarize yourself with your country's duty fees, VAT, etc. to avoid unpleasant surprises.

Express Paypal checkout is available only for non-Russian non-business accounts. If any errors are occured during payment, change payment method to "Custom" and I'll send you direct invoice.

Payment plan / layaway is available for any order. Select "Custom payment method" when placing an order and contact me to receive a Paypal invoice with partial payment allowed.

For Russian orders and payment methods see page Для России

SHIPMENT

Orders are shipped on or before the agreed-upon date, according to payment from the buyer. I ship worldwide by Russian Post tracked mail or delivery companies (such as EMS or Fedex). Mail shipments arrive within 14-60 days around the world. If you need the item by the date of a certain event, please contact me in advance, or choose one of the delivery companies' options. 

If you haven’t received your order or there’s no tracking update within 30 days, inform me and I’ll initiate a search of the package. Mail and delivery companies have overall responsibility for package loss or damage.  

Shipment rates:
- tracked mail: $17-$34, FREE SHIPPING for $600+ orders (please don't add mock-ups)
- EMS courier delivery - $49-$84 depending on zone (not recommended during pandemic restrictions)

PERSONAL INFORMATION

By making an order at the Nemuro Corsets atelier, you agree that I receive your personal information including name, address and phone number, and may pass it to third parties such as delivery companies, payment and tax organisations. 

Your private information like photos and measurements is never shown to any person outside the corsetmaking team.

ORDER PROCESSING TIMINGS

  • Ready to ship corsets are dispatched within a week after purchase.
  • Mock-ups are shipped within 2-3 weeks after receiving full list of measurements and photos. Adding a mock-up fitting usually adds up to 2 months to timings below, also depends on how fast you try on the piece.
  • Basic corsets usually take 4-6 weeks of processing due to order waiting line. Timing starts with the date of receiveng photos and measurements and aligning the style, full payment is also required.
  • Bespoke and embellished designs may require up to 8-12 weeks, especially if I need to purchase custom materials from non-local sellers.

LEGAL INFORMATION AND CONTACTS 

Individual enterpreneur Molodykh Evgeniya Addreevna
VAT 540861627083 / OGRN 320774600201922
Address: 111394, Russia, Moscow, Perovskaya 66/8 - 185
Phone: +7-916-633-49-56
E-mail: orders@nemuro-corsets.com

COPYRIGHT

All photo and text content on my website is copyrighted. Theft or copying are prosecuted.